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2. Wallet & Token Issues
If you’re experiencing problems with your wallet or $UNSD tokens, follow these steps to identify and resolve the issue:
2.1 Wallet Not Connecting
- Ensure your browser or app has the wallet extension installed (e.g., MetaMask, Trust Wallet).
- Check your internet connection; a stable connection is required for wallet integration.
- Clear your browser’s cache and reload the page, then attempt to reconnect.
- Confirm that your wallet is unlocked and has the correct network selected (e.g., Binance Smart Chain).
2.2 Tokens Not Showing in Wallet
- Double-check that you’ve added the $UNSD token contract address to your wallet.
- In MetaMask: Go to "Import Tokens," enter the token contract address, and save.
- Verify the network; tokens will only display on the correct blockchain network.
- Confirm your transaction ID to ensure the purchase was successful (you can check this on the blockchain explorer).
2.3 Failed Transactions
- Make sure your wallet has enough funds to cover gas fees.
- Verify that your transaction details are correct before confirming.
- Try reducing the transaction amount slightly if the network is congested.
- If the issue persists, restart your wallet app and attempt the transaction again.
Still Experiencing Issues?
![[object Object]](/icons/letter.svg){kind=icon}
Contact Via E-mail
A brief description of the issue, including any error messages, transaction id, wallet address.:
Send directly to:help@unstaked.com
![[object Object]](/icons/plain.svg){kind=icon}
Contact Via Message
A brief description of the issue, including any error messages, transaction id, wallet address.
Send directly to:Telegram @supportunsd
Contact Support
2. Wallet & Token Issues
If you’re experiencing problems with your wallet or $UNSD tokens, follow these steps to identify and resolve the issue:
2.1 Wallet Not Connecting
- Ensure your browser or app has the wallet extension installed (e.g., MetaMask, Trust Wallet).
- Check your internet connection; a stable connection is required for wallet integration.
- Clear your browser’s cache and reload the page, then attempt to reconnect.
- Confirm that your wallet is unlocked and has the correct network selected (e.g., Binance Smart Chain).
2.2 Tokens Not Showing in Wallet
- Double-check that you’ve added the $UNSD token contract address to your wallet.
- In MetaMask: Go to "Import Tokens," enter the token contract address, and save.
- Verify the network; tokens will only display on the correct blockchain network.
- Confirm your transaction ID to ensure the purchase was successful (you can check this on the blockchain explorer).
2.3 Failed Transactions
- Make sure your wallet has enough funds to cover gas fees.
- Verify that your transaction details are correct before confirming.
- Try reducing the transaction amount slightly if the network is congested.
- If the issue persists, restart your wallet app and attempt the transaction again.
Still Experiencing Issues?
Contact Via E-mail
A brief description of the issue, including any error messages, transaction id, wallet address.:
Send directly to:help@unstaked.com
Contact Via Message
A brief description of the issue, including any error messages, transaction id, wallet address.
Send directly to:Telegram @supportunsd
Contact Support