If you’re encountering issues with accessing or understanding the features in your Unstaked dashboard, this guide will help you troubleshoot common problems related to dashboard features, analytics, and data visibility.

Problem: Affiliate Earnings Not Updating

• Data Refresh: Affiliate earnings may not update instantly. Refresh the page or check back after a short period to see updated data.
• Check Conditions: Make sure you’ve met the eligibility requirements for earning affiliate rewards (e.g., referral purchases or reaching specific referral thresholds).
• Transaction Confirmation: Ensure that transactions from your referrals have been processed and confirmed on the blockchain, which can take a few minutes.

Problem: Referral Earnings Missing or Incorrect

• Verify Referral Link: Double-check that your referral link is correctly shared and tracked. You can track referrals through the dashboard’s affiliate section.
• Transaction Delays: Referral earnings may be delayed due to network congestion or blockchain transaction processing time. Wait for a few minutes and check again.
• Minimum Threshold Not Reached: Referral earnings are only added once the minimum threshold for payout has been met. Ensure your earnings meet the requirements before requesting a payout.

Problem: Transaction History Not Showing Up

• Blockchain Confirmation: Allow for blockchain confirmation times. Transactions may take several minutes to reflect in your dashboard.
• Wallet Sync Issues: If your wallet isn’t syncing, reconnect it to ensure transaction data is displayed properly.
• Network Delay: Transactions may take longer to process during periods of high network traffic. Monitor the blockchain for updates.

Problem: Incorrect Token Balance Display

• Check Connected Wallet: Ensure that the wallet connected to the dashboard is the one used for the transactions.
• Token Support: Confirm that the tokens you’re seeing are supported by the Unstaked platform. If you don’t see a specific token, try refreshing the page or checking with a different wallet.
• Re-sync Wallet: If your wallet balance is not reflecting accurately, disconnect and reconnect your wallet to ensure proper syncing.

Problem: Unable to Access or Use Purchase Modal

• Wallet Connectivity: Make sure your wallet is connected and active. The purchase modal won’t work unless your wallet is properly linked.
• Network Selection: Double-check that you’ve selected the correct blockchain network (e.g., Binance Smart Chain) to perform transactions.
• Page Refresh: If the modal is not displaying properly, refresh the page and try again.

Problem: Purchase Not Going Through After Using Modal

• Check Funds: Ensure you have enough funds in your wallet to cover the purchase.
• Transaction Network: Ensure the network you’re using supports the purchase transaction. If you’re using a network that’s congested, try again later.
• Retry Purchase: Close the modal and try again. If the issue persists, disconnect and reconnect your wallet.

Problem: Leaderboard Not Updating or Showing Correct Information

• Check Eligibility: Ensure you’ve met the necessary requirements to appear on the leaderboard (e.g., minimum number of referrals or transactions).
• Leaderboard Refresh Time: The leaderboard may update at intervals, so check back after a short wait.
• Transaction Verification: Ensure all referral transactions and affiliate activities are fully confirmed on the blockchain to reflect in the leaderboard.

Problem: Missing Data or Dashboard Features

• Browser Issues: Try clearing your browser cache or switching to a different browser to resolve display issues.
• Refresh Data: Ensure the page has been refreshed to load the latest data and balances.
• Check Platform Status: Ensure there are no ongoing issues with the Unstaked platform by reviewing announcements in official channels.